Entries by Mike Walrod

Goal Status Check – How Are We Doing?

What is SMART? We’re one month into 2015, which is the perfect time to evaluate the goals you set for 2015.  Earlier we talked about the importance of using SMART to make our goals.  (See Be SMART)  Below is a brief overview of what SMART means in relation to goal setting. Specific – you need […]

Customer Service – Is Your Smiler Broke?

During recent shopping trips in a few of the national big-box retail chains I noticed they all had one thing in common – multiple employees walking around with a broken smiler.  You know, that thing between your nose and chin that is supposed to show you are having a great time at your workplace and […]

2015 – Build On Your Success!

As 2015 begins, it is important to take a reflective look on the prior year and how your organization performed. I hope that you had a highly successful year and that 2015 will bring you more of the same. Like all successful businesses, there are probably areas of your business that performed better than others. […]

New Year’s Resolutions – Be SMART

This time of year always makes me reflective on the events and activities that occurred throughout the year.  I will even look back to see how my New Year’s resolutions panned out.  Actually, maybe the better expression is how they flamed out.  Like most people, I pick one or two things to focus on and […]

2015 – What’s Your Plan?

As 2015 draws nearer, many businesses are starting to work on their strategic planning.  I thought it was an opportune time to share the importance of having a strategic plan in your business, no matter what size your organization. Before we start talking about strategic plans, ask yourself a few questions to see if your […]

Business Roundabout

Some of the newer additions in Overland Park, Kansas, the city that I live in, are roundabouts – those wonderful circles that are supposed to help control traffic without using stop signs or lights. Have you come across one that has multiple lanes, entrances and exits? It’s difficult to tell what lane you are supposed […]

What Do You See?

During my career I have had opportunities to work in many different locations all over the country.  Each location had a completely different view.  If I was in a retail location, the view was generally of a busy street with passing cars and pedestrian traffic.  A hotel meeting or conference usually did not have a […]